Frequently Asked Questions

 

What is Konfirmi?

We are a Chicago-based tech company bringing advanced customer identification and onboarding solutions to businesses of all sizes. Our revolutionary application makes customer verifications easy, affordable, and secure.

Konfirmi is compliant by design.  It allows businesses to easily comply with customer identification and verification requirements under various USA federal and state laws, as well as under various international laws like GDPR.

Businesses can easily integrate Konfirmi with most any online store, online application, or on-phone application in just minutes.

For example, this video shows Konfirmi getting fully set up in under 5 minutes.  You are also able to adjust the verification options suit the specific needs of your business.

Additionally, you also have access to a support center containing videos, instructions, guides, ticket service, and more.

Who Can Benefit From Using Konfirmi?

Any online store or business that wants/needs to automatically verify their consumer’s information, including Mailing Address, Phone Number, Age, Photo ID, Email Address, and more.

Examples:

For companies operating in age-restricted industries, instead of the user just self-asserting they are old enough, Konfirmi would verify the user is actually over the necessary age in real-time.

–        E-Cigarette / vaping retailers.

–        Online dating apps.

–        Alcohol sales and deliveries.

–        Pot/marijuana sales and deliveries.

–        Adult websites, mature video games.

–        Gambling/sports betting.

And any business that wants better fraud loss avoidance for high-dollar or risky transactions (expensive electronics, appliances, jewelry or watch stores, luxury clothes).

Where Can I Implement Konfirmi?

Konfirmi’s patent-pending system allows you to automatically verify your customer’s information in any app, user sign up or registration page, e-commerce store, contact form or survey, or other web-facing system.

What Types Of Verification Methods Does Konfirmi Offer?

Here at Konfirmi we offer many verification methods, which include Two Factor Authentication (2FA) by email or text message, true age verification, selfie ID photos, video ID selfies, Knowledge Based Authentication (KBA), and Single Sign On (SSO), with more verification methods coming soon.

To learn more about our Verification Options, click here.

 

Do You Offer A Free Trial?

Yes, we offer a comprehensive Free Trial!

Your free trial includes unlimited Konfirmi widgets, as well as one dozen widget uses.

Free trials are also available from our data check providers.  This means you do not need to buy data checks for your free trial.

Click here to start your Free Trial now. No credit card needed.

I Am Not Very Tech-Savvy, Will I Be Able To Set Up Konfirmi On My Own?

Yes!

Our patent-pending identity verification system makes it easy to add customer ID verification to any website or other app.

This video shows Konfirmi being set up in about 4 minutes.

 

I Need To Comply With the CCPA or GDPR.  Can Konfirmi Help My Business?

Yes.

Both the European Union’s General Data Privacy Regulation (GDRP) California Consumer Privacy Act (CCPA) requires businesses to provide California customers with a copy of their personal information held by the business, and reasonably verify that the request is from the customer.  

When we say reasonably verify that the request is from the customer, this means you can only fulfil a request if you can in fact verify the person is who they say they are.

With Konfirmi, your business can accomplish just that efficiently. With many different verification options to choose from and stack, you can undeniably verify that that person is who they say they are.

 

Do I Need Data Checks?

No, third-party data checks are not needed for most verification options.

Although certain verification options do require third-party data checks, which are available at add’l cost.

 

Installation Questions

 

How can I get my Konfirmi Widget setup on WordPress?

Set up takes less than 5 minutes!

For example, this video shows Konfirmi being set up in about 4 minutes: Click Here for Set Up Example Video

  1. Upload the plugin files to the /wp-content/plugins/konfirmi directory, or install the Konfirmi plugin through the WordPress plugins screen directly.
  2. Activate the Konfirmi plugin through the ‘Plugins’ screen in WordPress
  3. Use the ‘Settings-> Konfirmi’ screen to configure the plugin

 

How can I get my Konfirmi Widget working with Caldera Forms?

In this tutorial, you’ll see how you can set up your Konfirmi widget using Caldera Forms for Wordpress in less than 10 minutes!

For a step-by-step documented user guide, click here!

For more information visit our Caldera Forms page.

 

How can I get my Konfirmi Widget working with Contact Form 7?

In this tutorial, you’ll see how you can set up your Konfirmi widget using Contact Form 7 for Wordpress in less than 10 minutes!

For a step-by-step documented user guide, click here!

For more information vist our Contact Form 7 page.

 

How can I get my Konfirmi Widget working with Gravity Forms?

In this tutorial, you’ll see how you can set up Gravity Forms for WordPress, create & edit forms, and integrate your Konfirmi widget for user authentication – all in less than 10 minutes!

For a step-by-step documented user guide, click here!

For more information visit our Gravity Forms page.

 

How can I get my Konfirmi Widget working with Ninja Forms?

In this tutorial, you’ll see how you can set up the Ninja Forms Plugin, create fields, and use your Konfirmi widget all in less than 10 minutes!

For a step-by-step documented user guide, click here!

For more information visit our Ninja Forms page.

 

How can I get my Konfirmi Widget working with WooCommerce?

In this tutorial, you’ll see how you can set up your Konfirmi widget using WooCommerce Forms for WordPress in less than 5 minutes!

Here is a step-by-step documented user guide to help you get set up.

For more information visit our WooCommerce page.

 

Miscellaneous Questions

 

Does Konfirmi Store All Customer Data In Its Own Database?

No.

Konfirmi only stores data about the website owner’s users/customers for 30 days.

 

Are There Any Self-Hosted Konfirmi Solutions?

Yes.

For example, Konfirmi is deployed in a docker right now.  We could do the same for a white-label or self-hosted version.

 

Is The Visible Part Of The Konfirmi Widget Customizable (e.g. CSS Customization)?

Yes, if our user gets a self-hosted license.

Otherwise, the UI of the widget is not currently customizable. We do however offer several different versions of the buttons that fire up the widget.

 

Is Konfirmi Open-Source Software?

Our plugin is open source, but the rest of the app is not.

 

How Can I As A Website Owner/Konfirmi User Comply With Requests To Delete Or Requests For Information?

The downloadable logs show all information stored about a widget user’s interaction with a widget. Therefore the relevant portion(s) of the downloadable logs meet the ‘Requests for Information’ requirement.

We only store widget user information for 30 days.  This is covered by exceptions to the ‘Requests to Delete’ rules for business needs for the data, meaning our customer (the website owner) would need to have an opportunity to download and securely store the data to be able to prove the ID of the customer, no fraud or fraud, etc.